"Help! The bank keeps saying I owe more"

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Complaints about personal loans comprised more than a quarter of the grievances lodged by customers with the country's Banking Adjudicator last year. Among other issues in this tête a tête with Staff Writer, MBONGENI MGUNI, the adjudicator, Gabriel Maotwanyane explains how the euphoria of securing a loan often clouds the need to read, understand and keep contracts safe


BusinessWeek: Your data shows that 26% of complaints received last year were about personal loans, followed by ATMs, mortgages, unauthorised debits and fund transfers. What are the challenges with personal loans?

Editor's Comment
Human rights are sacred

It highlights the need to protect rights such as access to clean water, education, healthcare and freedom of expression.President Duma Boko, rightly honours past interventions from securing a dignified burial for Gaoberekwe Pitseng in the CKGR to promoting linguistic inclusion. Yet, they also expose a critical truth, that a nation cannot sustainably protect its people through ad hoc acts of compassion alone.It is time for both government and the...

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