�Anarchy in the marketplace�

On numerous occasions, we’ve either been told ourselves or we’ve heard from consumers that they’ve been told how to behave by a service provider. I don’t mean about illegal, indecent or immoral conduct and I certainly don’t mean anything criminal. I’m not endorsing threats or rudeness. In fact, I’m entirely behind any manager who defends and protects their staff. While we can complain as much as we like, we must remain polite. That’s part of our nature as a country. We’re a courteous people.

However badly you feel, I promise you that if you express your complaint in a calm, measured, reasonable manner your chance of getting a solution will be much, much better than if you go in furious.