Snail-in-Peanut-Butter Speed and Power Utility

When that 1990s one album wonder music group called Snap coined a song that went something like ‘I’ve got the power’, they probably wouldn’t have imagined that being a theme down here.

My issue was around cutting off trees that were interfering with power lines on my street and the contractors leaving the cut branches strewn in my street without thoughtfully disposing of them. So you log your queries through the call centre.

Call centres are the trend nowadays mainly because service providers don’t want coming face to face with an enraged customer and the customer trying to remove their bodies from their heads without any surgically-approved tools. So the call centre reduces the interaction to talking with phantoms. First I had to listen to a Euro sounding lady telling me 56, 367 times how their call agents are currently busy and they will be with me shortly. This ‘shortly’ turned out to be about 15 minutes.

Editor's Comment
Let’s get the constitutional amendment right

Their concerns highlight the need for meaningful dialogue between government and relevant stakeholders to ensure the best interests of the country are served.This was in addition to other voices from opposition politicians and civil society organisations.The stance underscores the importance of citizen participation in the constitutional amendment process. The AFM rightly assert that such weighty matters demand thorough discussions to reflect the...

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