Quality service in tourism brands Botswana � Khama

Speaking last week in Gaborone at a customer care training workshop organised by Hospitality and Tourism Association of Botswana (HATAB) in association with Bambino Training College, the minister noted that,  “if not curbed, poor service will continue to make our tourism industry to lose a lot in revenue as compared to countries that are making more because of their competitive advantage, due to quality customer service delivery.”

He said it is upon Batswana to build a culture of service excellence.  “Quality service creates a conducive and enabling environment for visitors. The experience of each tourist, becomes their interpretation of us as a nation,’ Khama stated.