Consumer rights in digital/online purchases

The traditional market that was characterised by physical places where consumers and supplies would meet to engage in trade activities is slowly diminishing.

To access goods and services, the consumer no longer needs to visit physical places, offices, dwellings, stores or outlets. The markets in the current era are no longer physical but are increasingly becoming digital. Thus, the buying and selling happen across digital networks, online platforms and cyber space. Suppliers offer their services and goods in the digital realm; associated with the suppliers’ verve to entice consumers to transact are the racy and on-your-face- advertisements and touting messages that would normally be sent into the consumers’ electronic devices i.e. mobile phones and computers.

For the digital economy to flourish, consumers need to have trust in the integrity and fairness of digital markets. Admittedly, providers of goods and services often have greater knowledge, power and resources than consumers. The loop sided relationship may be leveraged to dictate terms of use of products and services to their advantage and to the consumers disadvantage. This is even worse in digital commerce where consumers have less knowledge about providers and the quality of goods and services they offer online.

Editor's Comment
‘Boraboko’ should face the wrath of the law

Still in Molepolole, a young woman was also reported missing, only for her decapitated body to be found inside in a shallow grave! The issue of missing persons has always been a challenge in our country, and a considerable number of missing persons are unfortunately found dead! Something troubling is the murders related to missing persons, which touch on an array of issues, including the killing of intimate partners, often referred to as passion...

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