The service provided by this bus company leaves much to be desired. This service provider has no system starting with the ticketing to the boarding of the bus. For this kind of service one would expect that there would be a booking system which bookings would then be confirmed by purchasing of the ticket. This is non-existent. If one wants to manage to buy a ticket they have to be at the ticket office, on the day of travel, as early as 7am or even earlier whereas the office is only opened around 8 am. Once one has bought the ticket they are advised to be at the station by 6pm (bus only leaves around 8.30pm if it is on time which it rarely is). You get to the station around 6pm and wait for the bus. Once the bus gets to the station there is pandemonium once the loading of the goods commences.
Passengers are not allowed to get on the bus until the loading of the luggage has been done. The hustle is to get one's luggage loaded. One will be lucky if they get their goods loaded (if it is loaded at all) hustle free. This is regardless of how much luggage one has.
