Mascom Internet
As supposedly the best Internet provider around this service has lately been very poor. The speeds are way below advertised, and the prices feel very exorbitant. Every time you subscribe for day surfing the only thing that speeds by is the time you have subscribed for. The Internet speed cannot keep up with a snail.Recently Mascom notified us through SMS that it is hiking its night surfing prices from P5 to P15 due to its vastly improved network and Internet speed. I suggest that their advertisement could just have read, "we are about to exploit you with a below par service for a significant price." Frankly, many others and I couldn't be complaining had that been the case. Sometimes while surfing, the service disconnects itself automatically and reconnecting becomes a hassle. It may never reconnect due to various errors the average use cannot comprehend, or it reconnects after valuable hours you hoped to make use of elapsed. These lost hours are never recompensed because the subscription is for one night only. Whatever happened to payment for services rendered? Mascom seems to operate the other way.
Poor network
Sometimes as a Mascom user I get SMS notifications that I missed a call a minute ago. Almost every time I get startled because the phone never rang, I have been holding it in my hand and when I check the signal indicator it shows that it's fully available.The same thing happens with SMSes. I can receive one that shows that it's been sent ages ago when my phone has always been on during the time the SMS was idling around on holiday. These delays cause reception of sms or these missed calls at times that more often than not are at inappropriate times to when they were supposed to be.
