Mmegi

Public servants must respect customers

The emphasis on servitude is critical because public servants must know that the masters and lords are the customers, not them moving their bodies on swivel chairs
PIC: MORERI SEJAKGOMO
The emphasis on servitude is critical because public servants must know that the masters and lords are the customers, not them moving their bodies on swivel chairs PIC: MORERI SEJAKGOMO

The political battleground is heating up as both the Botswana Democratic Party (BDP) and Botswana National Front (BNF) of the Umbrella for Democratic Change (UDC) face their first major tests under recently elected party leaderships.

Addressing members of the Fourth Estate, then newly elected President of the Republic of Botswana, Duma Boko, on November 4, made a promise about the public service he was inheriting from the previous administration. “We are going to run an agile government,” he volunteered this detail to news scribes in the garden of the Ministry of State President.

A weak private sector has meant that, over the six decades of our existence, we have been a public service-driven economy, employing the majority of our citizens' workforce. The greatest benefit that has turned out to be a curse on the end-customer is the job security that public servants have. Even with changes introduced after 2008 to place senior public servants on fixed contracts, nothing has changed the comfort level they enjoy compared to their counterparts employed in the private sector. Therefore, any reforms to bring agility in one shape or form to the public service would always be sweet music to our ears.

Editor's Comment
Our digital safety is in our hands

That sounds like good news. But the report also warns that this may simply be because our digital economy is still young, not because we are safe. As more people shop, bank and pay online, criminals will follow.We Batswana do not need a report to tell us that danger is real. Many of us have heard of or fallen victim to KYC scams. A caller impersonates your bank or mobile money provider. They say they need to “verify” your account. They ask...

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