Ombudsman case resolution remains below 40%

Justice minister, Machana Shamukuni, acknowledged a slight improvement in the case resolution rate but stressed the need for higher efficiency when presenting the 2024-2025 financial year budget estimates for the Office of the Ombudsman to the Committee of Supply in Parliament last week.

During the financial year 2023-2024, the Office of the Ombudsman registered 2,058 new complaints by January 2024, a significant increase from 695 in the previous year. He said out of this total, 395 complaints were resolved, marking a resolution rate of 38.46%, an improvement from the previous year's 31%.