Your Call is very Important to Us

The BTCL really is very odd isn’t it? Even though its staff have nothing to do but drink tea and enjoy diphaphatha, it still insists that nothing can be done to rectify your non-functioning phone or internet until three working days have passed. If the cable has been cut, there will be a mandatory five-day delay.

Thus, the likelihood is that the BTCL will only get around to helping you when a week has passed with the first and after a two-week delay with the other. During those gap days, the BTCL is totally indifferent to the effect on your business, with your social life and with the annoyance of your relatives because you opted not to answer the phone when they needed help.