Smmes Urged To Focus On Productivity And Quality

A Business Advisory Service Manager with the Citizen Entrepreneurship Development Agency (CEDA), Tiro Sebina says service excellence and good product quality are a requirement in today's complex business environment.

Sebina made these remarks at a workshop on productivity and efficiency in the daily operations of SMMEs. The workshop, a joint effort between the Botswana National Productivity Centre and CEDA also aimed to institutionalise quality standards and grades as a way of alleviating quality related barriers to market access.