�Get the basics right�

Friday, July 15, 2016

I have a theory that in every industry there is a single test of whether a particular outlet is doing a good job. For instance, I think the test of a bar should be that if beer is cold. If they can’t get that right, then they probably can’t get anything else right.

So what should the test be with a hotel?

It’s simple. They should give you somewhere to sleep. That’s what any hotel does, whether it’s a basic guesthouse or the fanciest 5-star place, it’s all about having somewhere to sleep at night.

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