The branch boasts of self-service kiosks and cash deposit automated teller machines for quick and hassle-free transactions, coupled with high-speed fibre-optic connectivity to support seamless digital banking interactions and a dedicated loan centre where individuals and businesses can receive expert financial advice and solutions. Bank Gaborone managing director, Olebile Makhupe, said the Main Mall branch is vested with technological advancements in order to deliver excellent customer service. "We understand that banking is evolving, and so are the needs of our customers.
This branch is a physical representation of our dedication to providing secure, innovative, and customer centric banking experiences," she said at the official opening of the branch last week, As part of the bank’s Thobo 2026 Strategy and its GoBeyond Digital Transformation Vision, Bank Gaborone has been spearheading some innovations in the banking space. The innovations range from Card-to -Card Payments which is a novel solution allowing instant transfers to any Visa debit or credit card. The bank also launched its Easy-2-Pay mobile solution, which enables small businesses to accept contactless payments via a mobile phone. Speaking at the official launch, Minister of Finance, Ndaba Gaolathe, shared that the banking sector continued to play a pivotal role in the banking sector as a financier to the private sector and investment accelerator. “The banking sector is a vital pillar to and of our economy, fortifying the bridge between our present realities and our aspirations for a diversified and resilient economy,” he said.
