Air Botswana complaints were genuine

To me, the client's complaints were genuine, after all, she is certainly not the first and definitely not the last to complain about services offered by AB. So for the General Manager to write such a letter (where is the PR officer anyway!) shows lack of professionalism since he opted to play the pouting and wounded victim instead of apologizing and reassuring Air Botswana clients.

How many stories have we read about the poor service at Air Botswana? The General Manager also prefers to give us some unbelievable statistics about flights that manage to take off on time, I guess this is the part where we are supposed to jump for joy and thank the Manager and his staff for excellent service delivery! Really, anyone who has ever used AB has a story to tell, beware those Maun- Gaborone flights!