I Am A Customer And I Am Always Right, Sometimes!

I am a customer. That means I have a special right bestowed on me by God, the government, the Consumer Council and the army to demand certain indulgences from service providers.

Somewhere in some far away land possibly inhabited exclusively by customers they coined the phrase ‘The Customer Is Always Right’. This gives our type a certain measure of arrogance. We even have the temerity to claim knowledge of very complex things. You could be in a rocket shop to buy a rocket and you’d want to claim knowledge of what is on show even though the creations on show would have been a creation of very eminent scientists at NASA. Your science journey could have come to a screeching halt at Integrated Science at Form 3 but you’d still want to claim to be right merely because you are a customer.

There is a school of thought that this particular phrase was coined by a woman. Let me posit a disclaimer here, I do not subscribe to this. These disclaimers are very important because before you know it, a whole gender war could erupt courtesy of a very irresponsible columnist. Gender wars are a big deal in modern times. There are all sorts of NGOs which are specifically set up to deal with subjugating other genders like Women Against Rape, Women Against Irresponsible Columnists and Women Against Gender-Insensitive Columns. Before you know it you could be facing litigation which your Legal Aid subscription cannot cover. So the wise thing to do is to give such issues a wide berth and let your legal aid cover deal with your usual issues of delinquent rent payments, unpaid school fees and small stock theft. These three are like national pastimes and if you have not been brought to court for one of them there’s probably a warrant of arrest for you for not honouring court appearances.

Editor's Comment
Human rights are sacred

It highlights the need to protect rights such as access to clean water, education, healthcare and freedom of expression.President Duma Boko, rightly honours past interventions from securing a dignified burial for Gaoberekwe Pitseng in the CKGR to promoting linguistic inclusion. Yet, they also expose a critical truth, that a nation cannot sustainably protect its people through ad hoc acts of compassion alone.It is time for both government and the...

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