Its time for new work culture

During a tour of the Botswana National Productivity Centre (BNPC) on Monday, the assistant minister of Presidential Affairs and Public Administration, Phillip Makgalemele, expressed concern at rampant bureaucracy in the public service.

He said such bottlenecks have reached “normalcy”, to such an extent that service delivery suffers and programmes fail to reach the intended beneficiaries; most of whom are masses living in rural areas.  Makgalemele condemned the status quo for giving the impression of there being intsitutionalised bureaucracy in the system, saying this has resulted in heightened customer dissatisfaction, lack of productivity, and generally, a culture of laxity across government departments and ministries.