What causes queues?

Maybe people actually enjoy queueing. It might sound ridiculous, but many people have told me this. They’ve said that there’s something either in our culture or in our personal nature that actually enjoys spending time away from home or the office in long lines to get service. I’m not so sure. I’ve never actually met anyone who told me that they themselves enjoy it, it’s always been some mythical other person who enjoys it.

Last week I posed the question on Facebook. I asked what members thought was the reason for queues and we got a range of responses. Many of them blamed customers themselves.