Symphony Health tightens claims procedures


Botswana’s newest medical aid scheme, Symphony Health, has tightened the process of dispensation claims after incurring massive losses due to falsified claims by subscribers.

Speaking during a media briefing on Monday, Symphony Health chief executive officer, Rose Tatedi said although they have recorded a high numbers of clients, the company has been forced to review their underwriting schemes.

“We had a lot of people buying our products and services, but most of these clients were dishonest. We had to pay a lot of money to their medical needs in some instances when they had only one month under our cover, so we had to tighten our underwriting scheme to avoid losses,” she explained.

Editor's Comment
Let the law take its course

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