Partnerships key to improving customer service
Thursday, August 20, 2015
Ben Dehwa
Dahwa said customer partnership is more than ‘putting customers first’ or finding mutually satisfactory solutions to shared problems. He also said it also requires commitment to forging long-term relationships that create synergies of knowledge, security and adaptability for both parties.
“Businesses today should become much more creative and flexible in their dealings with customers to give them exactly what they want without delay,” he said.
It highlights the need to protect rights such as access to clean water, education, healthcare and freedom of expression.President Duma Boko, rightly honours past interventions from securing a dignified burial for Gaoberekwe Pitseng in the CKGR to promoting linguistic inclusion. Yet, they also expose a critical truth, that a nation cannot sustainably protect its people through ad hoc acts of compassion alone.It is time for both government and the...