the monitor

Old Mutual launches customer-centred funeral cover

Reason Nyamambi
Reason Nyamambi

Old Mutual Botswana, the local short-term and life insurance services provider, recently launched a new retail product to the market in a move that marks a significant milestone in growth of its life division in the country.

Under the latest offering, Ka Metlha Funeral Cover, the insurer’s customers can choose who to cover; either themselves, their spouses, children, parents or even extended family. Officials said the product allows policyholders to cover up to 17 family members under a single policy, ensuring that everyone who matters is protected. Old Mutual Life Insurance Botswana’s Ka Metlha offers cover of up to P120,000 per policyholder. Old Mutual Botswana Managing Director, Reason Nyamambi, highlighted that the industry is at a natural point of evolution. He told a gathering to launch the product that modernising funeral insurance involves simplifying processes for families while equipping brokers with the tools they need to serve clients with greater speed, clarity, and confidence.

“Ka Metlha is built to make the claims process straightforward, efficient, and customer-centred, with valid claims paid within two hours. “This is critical because funeral claims are inherently urgent. Families need timely support when it matters most,” Nyamambi said. He added that claims can be processed through digital submissions, with the group guaranteeing faster payouts. “Ka Metlha is flexible, affordable, and easy to access through digital channels such as WhatsApp and the Old Mutual website,” the MD said. According to Nyamambi, the launch of Ka Metlha Funeral Cover signals Old Mutual’s continued growth, expanding reach, and deliberate focus on addressing the needs of the retail market. “It reflects how far Old Mutual Life Insurance Botswana has come since formally entering the life insurance market in 2017, and demonstrates our commitment to continuing this journey with solutions that are relevant, accessible, and built for the future,” he said.

Editor's Comment
Consult, get buy-ins first for 6 to 6 policy, Hon Minister

While the minister is of the view that the proposal would have significant positive economic impact, the entertainment industry players believe otherwise. The issue has over the weeks become a hot potato. But what is of essence right now is that the country needs liberal ideas to move in the right direction While opening up the economy may sound quite interesting to the ear, rolling out extended trading hours through pilot programmes without...

Have a Story? Send Us a tip
arrow up