�How to complain�

It had ten, yes TEN, steps. If you had a complaint about the service you received you were first required to contact the Supervisor in charge, then the PR officer, then the Matron, then the Hospital Manager, then the Hospital Superintendent, then the Ministry of Health toll-free number, then the relevant Director in the Ministry, then the Permanent Secretary, then the Minister of Health and finally the Office of the President.

Given that everyone in this sequence is a busy person and that some of them will be on leave, on training or attending typically endless Government meetings, (I know, I used to work there) I can imagine that going all the way to the top of this sequence could easily take months. By the time your complaint gets to HE’s desk, a year could have gone by.