�Get angry�

When something goes wrong, maybe you’re let down or mistreated in a store, being calm and tolerant is by far the best way to get the matter resolved to your satisfaction. Most service providers are reasonable people who make occasional mistakes and getting angry with them is not going to help them resolve the problem. It might just make things worse. Diplomacy is better than warfare.

But there are exceptions. There are times when I think it’s reasonable to get angry.