FNBB increases in-branch service fees by 3%

The bank, which is the country’s largest by volume of customers and balance sheet, however reduced its fees on digital services, in some cases. According to FNBB’s communications and public relations manager Boga Chilinde-Masebu, the new fees were guided by several factors amongst them inflationary adjustment.

“The in-branch services were slightly increased while certain digital channels were significantly reduced and, in some cases, offered for free to encourage customers to switch to digital platforms and self-service,” she said. Chilinde-Masebu said the adjustment was implemented across various FNBB products and services with the aim to encourage customers to swipe and use digital platforms provided by the bank instead of using cash.