FNBB increases in-branch service fees by 3%

FNBB continues to persuade customers to go digital
FNBB continues to persuade customers to go digital

First National Bank Botswana (FNBB) has increased its in-branch service fees by three percent effective March 4, 2019, following regulatory approval.

The bank, which is the country’s largest by volume of customers and balance sheet, however reduced its fees on digital services, in some cases. According to FNBB’s communications and public relations manager Boga Chilinde-Masebu, the new fees were guided by several factors amongst them inflationary adjustment.

“The in-branch services were slightly increased while certain digital channels were significantly reduced and, in some cases, offered for free to encourage customers to switch to digital platforms and self-service,” she said. Chilinde-Masebu said the adjustment was implemented across various FNBB products and services with the aim to encourage customers to swipe and use digital platforms provided by the bank instead of using cash.

Editor's Comment
CoA brings sanity to DIS/DCEC long-standing feud

This decision follows the raiding of the office of the former Director General of the DCEC, Tymon Katlholo early 2022 and his staff officer by the DIS operatives who reportedly took files that they had targeted.After all back and forth arguments, the CoA has set the record straight giving an invaluable lesson to the DIS that it was no super security organ and it does not have any powers to cogently supervise other security organs including the...

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