Establishing a successful quality management system

My heartfelt passion for working with quality management standards, prompted me to begin this article knowing that certain companies in my Botswana will always have that one challenge with regards to implementation, and maintenance of standards in a particular industry.

This thorn in the flesh can lead to severe drawbacks such as demoralisation of staff, which eventually leads to a deadwood quality management system. This anomaly dear reader must be avoided by all means necessary.