Escalating consumer complaints worry CCA

Delivering the Authority’s annual report overview last week, CCA CEO, Tebelelo Pule said consumers in the country are at risk of unfair business practices that emanate from practices that are not in line with fair business. This, according to Pule, has placed consumers in a red zone, as they face ever increasing pressures of unfair business practices.

“Of the cases reported we have found out that businesses in Botswana engage in unfair business practices such as misleading advertising and failure to disclose key information about products or services offered,” she said. Pule further said the Authority through its routine inspections of certain retail stores in the country, has discovered various malpractices. These include prices at shelves being different from prices at tills. “As an Authority we are empowered to carry out inspections on different outlets at any time,” she said.