Escalating consumer complaints worry CCA

Ear to the ground: Pule
Ear to the ground: Pule

The Competition and Consumer Authority (CCA) has this year registered over 1, 174 complaints against different enterprises operating in Botswana, a trend it says shows risks facing consumers in the country.

Delivering the Authority’s annual report overview last week, CCA CEO, Tebelelo Pule said consumers in the country are at risk of unfair business practices that emanate from practices that are not in line with fair business. This, according to Pule, has placed consumers in a red zone, as they face ever increasing pressures of unfair business practices.

“Of the cases reported we have found out that businesses in Botswana engage in unfair business practices such as misleading advertising and failure to disclose key information about products or services offered,” she said. Pule further said the Authority through its routine inspections of certain retail stores in the country, has discovered various malpractices. These include prices at shelves being different from prices at tills. “As an Authority we are empowered to carry out inspections on different outlets at any time,” she said.

Editor's Comment
Government’s efforts commendable!

Since the news broke, the government made sure to work hand in hand with the South African government to assist the families of the victims. The two countries came together to help the families identify the bodies of their loved ones through DNA testing. The government also announced that they would assist families with food for mourners before the funerals.Even though the deceased persons were mostly residents of Molepolole, the government...

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