Adjusting to the new normal

van der Merwe
van der Merwe

In the last three years, a mixture of regulatory changes, macroeconomic development and a mismatch between deposits and credit growth rates saw the banking sector experience an unprecedented structural shift. As the transition in the banking sector comes to a full circle with industry players finally adjusting to the reality of the ‘new normal’ characterised by reduced profitability, tight liquidity and stiff competition, BusinessWeek’s BRIAN BENZA catches up with Barclays Managing Director, Reinette van der Merwe for a tête-à-tête that ranges from recent winds of change that swept through the industry as well as the bank’s turnaround that saw it become the only commercial bank to register a profit after tax growth in a challenging 2014

BusinessWeek: How did you manage to turnaround the bank’s fortunes in 2014?

van der Merwe: It was a combination of both teamwork and implementation of a strategy that was anchored around digitalisation, improving transactional volumes and customer service. But the staff pulled it all together; it was more of having the right people in the right places.

Editor's Comment
CoA brings sanity to DIS/DCEC long-standing feud

This decision follows the raiding of the office of the former Director General of the DCEC, Tymon Katlholo early 2022 and his staff officer by the DIS operatives who reportedly took files that they had targeted.After all back and forth arguments, the CoA has set the record straight giving an invaluable lesson to the DIS that it was no super security organ and it does not have any powers to cogently supervise other security organs including the...

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