�A Service Stimulus Package�

With all this talk about an economic stimulus package (and no, I still don’t understand it either) I thought that we could all benefit from a customer service stimulus package as well.

What might this service stimulus package include? What can be done to stimulate the companies that sell us things to do so in a way that grows customer loyalty and contentment?

It can start from within. I have a rather old-fashioned view that the single, most important thing that affects the quality of service and then the success of a company is the quality of its leadership.

Editor's Comment
CoA brings sanity to DIS/DCEC long-standing feud

This decision follows the raiding of the office of the former Director General of the DCEC, Tymon Katlholo early 2022 and his staff officer by the DIS operatives who reportedly took files that they had targeted.After all back and forth arguments, the CoA has set the record straight giving an invaluable lesson to the DIS that it was no super security organ and it does not have any powers to cogently supervise other security organs including the...

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