�A Service Stimulus Package�

With all this talk about an economic stimulus package (and no, I still don’t understand it either) I thought that we could all benefit from a customer service stimulus package as well.

What might this service stimulus package include? What can be done to stimulate the companies that sell us things to do so in a way that grows customer loyalty and contentment?

It can start from within. I have a rather old-fashioned view that the single, most important thing that affects the quality of service and then the success of a company is the quality of its leadership.

Editor's Comment
GBV: The big elephant in the room

Sadly, the country seems not to have proper tools and the extent to which women and the girl-child are being abused is not adequately measured.Almost every week there are reports of women being attacked by their significant others and while men are attacked as well, women seem to be more on the receiving end.On May 24, 2023 news broke that a woman who was receiving support from the Botswana Gender-Based Violence Prevention Centre in Gaborone, was...

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