�A Service Stimulus Package�

With all this talk about an economic stimulus package (and no, I still don’t understand it either) I thought that we could all benefit from a customer service stimulus package as well.

What might this service stimulus package include? What can be done to stimulate the companies that sell us things to do so in a way that grows customer loyalty and contentment?

It can start from within. I have a rather old-fashioned view that the single, most important thing that affects the quality of service and then the success of a company is the quality of its leadership.

Editor's Comment
Molepolole unrest: Urgent attention on missing person cases

From Jakoba's mysterious disappearance on November 9 to the grim discovery of his remains at Mosinki Lands, a gap in the response mechanisms of the police and village leadership has been laid bare. The community's anger is evident, seen in the attack on Bakang Masole, the man found driving Jakoba's taxi and the main suspect, and the subsequent riot. Residents express discontent, citing a troubling trend of missing persons cases often...

Have a Story? Send Us a tip
arrow up