�A Service Stimulus Package�

With all this talk about an economic stimulus package (and no, I still don’t understand it either) I thought that we could all benefit from a customer service stimulus package as well.

What might this service stimulus package include? What can be done to stimulate the companies that sell us things to do so in a way that grows customer loyalty and contentment?

It can start from within. I have a rather old-fashioned view that the single, most important thing that affects the quality of service and then the success of a company is the quality of its leadership.

Editor's Comment
Watch your tongue Mr President

While his leadership has brought about significant progress and development, it is imperative that he exercises greater caution in his choice of words, particularly when addressing sensitive matters.One of the primary concerns is the potential impact of his remarks on Botswana’s relationship with De Beers, the diamond mining giant that plays a crucial role in the nation’s economy.The partnership between Botswana and De Beers has been mutually...

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