Cell phone nightmare! What does the Warranty say?

Most consumers seem to be bothered by cell phones. The number of complaints that reach the Competition and Consumer Authority seem to suggest a growing problem.

These phones are now a part of consumers lives and the demand is ever growing and so is the consumer pain. A number of local cell phone shops, tend to set their own terms when issuing out warranties on purchased cell phones without having regard to what the Law prescribes, as provided for in the Consumer Protection Act of 2018.

These varied terms would normally have some shops issue out warranties of a week, two (2) weeks, a month or in some instances, no warranty would be given on a purchased phone. A case in point is when one consumer lodged a complaint with the Authority that within 4 months her phone was freezing. The store that sold him the phone could not assist citing a two weeks warranty. The Authority intervened and the phone was fixed and the consumer was satisfied. The minimum warranty on a new product is six months.

Editor's Comment
Women in Politics caucus NGO, a welcome development

In the 2014 General Election, women who stood for parliamentary elections were a mere 17 out of a total of 192 aspirants, and sadly the number dropped to 11 out of 210 parliamentary aspirants in the 2019 General Election. Hopefully, registration of the Women in Politics Caucus will give women the necessary support to join politics. While things were slowly improving, women for a long time were at the receiving end as compared to their male...

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