Knowing the characters of external, internal customers

In the financial sector it is mandatory to know the financial character of clients and their various streams of revenue primarily for purposes of fighting the scourge of financial money laundering.

In other work environments it is equally important to know and appreciate not only the character of external clients but also internal customers - being the employees. Often much attention is skewed in favour of the external customer to the detriment of the internal customer. The truth of the matter is that the well-being of internal customers is as important and valuable as that of the outside client. This brings one closer home to the core business of this column - the teaching industry - where affording teachers humane and fair treatment is fundamental. Technology is yet to succeed in its ultimate goal of replacing teachers.