Stakeholder Management For The HR Office

A key factor in successfully delivering on your mandate is obviously stakeholder engagement, and for the human resource department, the most obvious stakeholder is the employee.

The other two prominent stakeholders whose interests also need to be satisfied are the employer and the regulator (who many just call Labour). But these two stakeholders (and their interests) are often not considered when the employee evaluates the performance and impact of the human resource (HR) department.

As it turns out, the typical employee dislikes, mistrusts and avoids the HR department, associating it with various disappointments that s/he experienced during the course of his or her employment.  This is a concern. If the employee continues to report dissatisfaction and disengagement in the various surveys we conduct, even if the employee’s sentiments and observations are subjective and unfounded, the bottom line is, the HR dashboard is impacted.

Editor's Comment
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