If you come from an environment that has been actively using world class ERP software, you are familiar with seamless, online work, paperless transactions and self-service options, which means it should be safe to assume that in your working environment, electronic communications have been part of your culture to date, and, remote working is not a great transformation. You are amongst the technologically evolved and nothing discussed here will interest you. But, if you are from a more traditional environment where technology has up to now been limited to that occasional emailed staff announcement, then there are so many changes, both obvious and inferred, that you have to cater for in the new working reality.
Nobody is saying COVID-19 will be here forever and ever, but the lesson that will be here forever is the importance of organisational agility, that no matter how big or small your operation is, regardless of your industry and sector, you must always be poised to respond to change. Another lesson that is clearer to some more than others is that, employee experience is a critical factor in how well the organisation recovers and begins to thrive in a new normal.
