Poor customer service is Botswana's hallmark
Friday, April 13, 2007
The situation at our hospitals is heart wrenching. It's not at all unusual to find a nurse screaming at a patient, mistreating a patient or shouting from the top of her lungs to another nurse across the hall to have the CD4 count results of the patient in the consultation room delivered to them. Anyone who has been to a government hospital has a horror story to tell.
The heartbreaking reports carried elsewhere on this publication of a woman killed in Metsimotlhabe and four family members perishing near Metsimaswaana Bridge are, devastatingly, not isolated incidents. They represent the sharp, painful tip of a weekend that has seen far too many collisions, injuries, and losses on the roads. This alarming spike in fatalities is a screaming siren we cannot ignore. It compels a direct and urgent plea to every...