Good Customer Service Plays A Significant Role :: Mmegi Online

Welcome in year 2019. We all know that customer service in our country is a far cry from being at par with international standards. Actually, tourists and people who visit our country for any other reason have often complained about our poor customer service.

Here are some of the tips for Customer Service Personnel/ Executives. Customer Service Personnel or Executive is the key to every organisation or company. He/she has the power to grow or bring down the organisation. Customer Service Personnel/ Executive is the face of every organisation so that means he/she adheres to the five principles of Customer Service-Be Polite, Smile Always, Be Humble, Thank You and Be Smart.

Be Polite:-Greet Customers with a welcoming face or a relaxed voice on the phone. Introduce: Your company, your name, above all thank the customer for calling. Example: Good morning thank you for calling…….Mpho speaking May I assist you?

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