Mascom compensate customers

The outage, which the network provider says was caused by a major power and a malfunction of their back-up systems left many customers frustrated as Mascom services were affected as it lasted for several hours. 

“We would like our clients to be assured that this regrettable situation received the highest level of attention from the Mascom Management and Technical teams,” said Mascom’s Chief Communications and PR officer Tebogo Lebotse in a statement on Thursday.