Barclays Bank of Botswana Makes Digital Strides

It is no longer necessary for prospective customers to visit any of the bank’s branch to open an account. This is the case because Barclays has developed a solution called Remote Account Opening (RAO) to keep pace with the changing needs of the customer. The solution, which has been running since last July, allows for accounts to be opened remotely.

Head of Digital Channels at Barclays Bank of Botswana, Malebogo Sebusang explains that RAO was developed to plug the gap after the realisation that customers need services where they are, without having to visit a branch. The service removes banking away from brick and mortar structures. The bank staff members do not have to be confined to a building to service customers. RAO allows the bank staff to open and activate an account anywhere they interact with customers.