Ten email rules

Friday, November 20, 2015

Bad email etiquette is endemic in Botswana. I have got the most astonishing business emails from strangers. No salutation, not even mentioning my name, written in appalling grammar (though often the sender claims to be a writer), no closing.

Sometimes written— the entire email from start to finish — in capital letters and often using numbers to represent words. (!?!)

There are some basic rules to keep in mind when writing emails and I think it is time that we set these things straight. Read and follow. (Please, I beg of you.)

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