BOCRA speaks on festive season Internet woes :: Mmegi Online

Over the festive season, consumers thronged the various social media platforms with complaints about poor data services from the different service providers. The Botswana Communications Regulatory Authority (BOCRA) which regulates data service providers, says it didn’t receive a single complaint. Staff Writer, MBONGENI MGUNI speaks to Aaron Nyelesi, BOCRA’s Broadcasting and Corporate Communications director

Mmegi: As you may have noted, over the festive period, social media was flooded with consumer complaints about poor data and Internet services by the different operators. Did BOCRA receive any formal complaints over this period?

Nyelesi: For the record, BOCRA has not receive any reported complaints about Quality of Service on data services during the festive season. Kindly note that the procedure for addressing complaints is for consumers to direct their complaints to their respective service providers first for the service providers to resolve them. Only complaints that could not be resolved at operator level are escalated to BOCRA.

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