Feedback Just As Important

The article appears to have struck a nerve, if the feedback I got from readers is anything to go by. And the comments were all in the same strain. “We are tired of surveys”. “What is confidential about them anyway?” “Why do we bother in the first place when we never hear anything back? None of the suggestions we make ever find favour so the whole thing is just a popularity stunt”.

Some of those who reacted indicated that they have a Suggestion Box in a prominent place in their office, and despite the number of times that box is emptied by the HR office, there has never been any meaningful feedback given on what staff collectively experience and what improvements they felt could be made. So on that basis, there is a segment of the work population that is tired of being surveyed because they have lost confidence in the value of the process in bringing their concerns to management.