Unfair blacklisting amongst top complaints against local banks

Friday, November 29, 2019

Watching over: The Bank of Botswana regulates banking conduct PIC: MORERI SEJAKGOMO

The Botswana Banking Ombudsman has noted an increase in the number of people filing official complaints about unfair blacklisting by commercial banks, finding in favour of the customers in 50% of the cases.

In his report for 2018, released last week, Gabriel Maotwanyane noted that complaints about listing accounted for just more than one in 10 complaints received from bank customers. In 2017, the blacklisting complaints were just six percent of the total.

The Ombudsman office was established by the Bankers Association of Botswana in 2002 to investigate and mediate customer complaints against commercial banks.

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Unfair blacklisting amongst top complaints against local banks

The Botswana Banking Ombudsman has noted an increase in the number of people filing official complaints about unfair blacklisting by commercial banks, finding in favour of the customers in 50% of the cases.

42 out of 45 bodies of Limpopo bus crash victims identified

Selefu

Selefu

Civil Society threatens court action over constitution amendment

Fans urged to fill up stadium

Coaches take jabs ahead of derby

A city divided!

Civil Society threatens Masisi with legal action

Routine child vaccination imperative