FRANCISTOWN: With the world increasingly going digital, Stanbic Bank Botswana says it plans to increase the use of technology to take services to customers’ fingertips.
Stanbic’s head of channels for Africa, Adrian Vermooten said this when addressing customers at the Francistown wine tasting festival that was held at Roots of Africa here recently. He said the bank planned to invest in digital technology across its entire business to win new business, make its operation more efficient and offer new products.
Vermooten said Stanbic also planned to introduce the use of technology in their bank with the focus of taking banking to the comfort of people’s homes. He said the bank recently changed its core banking systems to improve efficiency and streamline processes, but wanted to continue to make things easier for their customers. “We want everything to be convenient as much as possible. The idea is to have rich functionality of services, speed up how we handle cash, avoid long queues to create enough space within the bank,” he said.
He added that the bank’s management wanted to avoid overcrowding and the long queues that customers usually experiences at their banking halls and be able to provide services to their customers at home. All Stanbic banks in Africa have increased momentum in working to offer an enhanced banking experience with more convenient banking products and services. Stanbic Bank board chairman, Craig Grenville said following the bank’s slogan of ‘Moving Forward’ they strive to improve banking to its customers. He said following the modernisation of its core-banking platform, the bank planned to introduce Internet banking for customers to use Internet to access banking services. Grenville said customers can use mobile phones and the Internet in order to save time, paperwork and needless hassles such as visiting the bank and made to queue.
“With the use of advanced technology as the country goes digital, the idea is for our customers to be able to access banking at anytime even through the use of their mobile phones,” said Grenville.