Sky is the limit for Staybridge Hotels

Moses Mutapati in an interview with Business Monitor PIC: PHATSIMO KAPENG
Moses Mutapati in an interview with Business Monitor PIC: PHATSIMO KAPENG

Sol Kerzner, the later founder of Southern Sun and Sun International, once uttered that for hoteliers to survive in the industry, they must beat customer expectations.

He said then: “When the guest arrives, give him an experience that's ahead of what he anticipates. What I'm hoping is that folks come away from [our hotels] having expected something, and come away thinking 'wow, so much better than what we expected to have'.” The South African’s words of wisdom are what may have motivated Emang Mutapati and her partner Moses Mutapati to succeed in the hospitality industry which is riddled with challenges that have led to closure of several startups. The duo has used their high standards and customer feedback as secret weapons to manoeuvre the obstacles that many entrepreneurs face.

Their journey started in 2011 with a restaurant and they later expanded into self catering apartments. It was easy for Emang who hails from Maun, the most popular tourist hotspot in Botswana, and Moses, a hotelier by profession to venture into the industry.

Editor's Comment
Something ought to be done about deadly A3 Road

The accident which happened near Marapong village comes after yet another horrific accident which claimed 16 lives in July last year near Hubona. These stats don’t include other accidents where fatalities were not as many as the two.While several factors may have contributed to the two accidents and many others, many believe the biggest with that road is the bad state that the road is in. Unconfirmed reports in the most recent accident state...

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