Sky is the limit for Staybridge Hotels

He said then: “When the guest arrives, give him an experience that's ahead of what he anticipates. What I'm hoping is that folks come away from [our hotels] having expected something, and come away thinking 'wow, so much better than what we expected to have'.” The South African’s words of wisdom are what may have motivated Emang Mutapati and her partner Moses Mutapati to succeed in the hospitality industry which is riddled with challenges that have led to closure of several startups. The duo has used their high standards and customer feedback as secret weapons to manoeuvre the obstacles that many entrepreneurs face.

Their journey started in 2011 with a restaurant and they later expanded into self catering apartments. It was easy for Emang who hails from Maun, the most popular tourist hotspot in Botswana, and Moses, a hotelier by profession to venture into the industry.