‘Inspired’

Perhaps the most emotional and uplifting elements in our recent Consumer Watchdog Conference were the service stars we celebrated. They were the real stars of the event, the ones deserving the greatest recognition.

These were individuals who had demonstrated the highest levels of customer service over the last year. In the last year we have received about two hundred celebrations of such people. We took that list and narrowed it down to about fifty and then gave that list to an independent panel of business people who managed to reduce it to thirteen. These were the people who Former President Mogae helped us recognise at the conference.

All of these people have certain things in common, regardless of whether they work in a bank, a parastatal, an insurance company, a supermarket or the public service. They all have incredible commitment to their employer, their colleagues and above all, their customers but better than that, they all have passion. Real passion.

Editor's Comment
Implement the recommendations Mr. President

The nation is eagerly awaiting this report to have a glimpse of what the recommendations are like, possibly for further debate. Mr. President, it’s our ardent hope that true to your promises, the public will have an opportunity to peruse the report and see if it reflects their interests as the Commission went around the length and breadth of the country collecting views of the people with some choosing to write to the Commission’s...

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