Higher interest rates drive bank customer complaints

Friday, March 31, 2023 | 320 Views |

Peacekeeper: Maotwanyane investigates bank customers’ complaints against banks

The sharp increase in interest rates last year, as the central bank fought against inflation, not only put pressure on borrowers but also raised the number of complaints filed by bank customers about their loans.

Data from the Banking Ombudsman has revealed complaints that flooded Gabriel Maotwanyane’s office ranged from customers who defaulted on their loans to those who lost their properties after being retrenched.

The Office of the Banking Ombudsman was established by the Bankers Association of Botswana in 2002 to investigate and mediate customer complaints against commercial banks.

Already have an active account? Log in here.

Or Sign up and get unlimited access to premium articles.

Xpress Batteries expands beyond South Africa with first Botswana store

correspondent |
05 August 2026

CPCS Transcom delivers Trans-Kalahari Railway feasibility study

Pauline Dikuelo |
04 August 2026

De Beers keeps production targets despite weaker sales

Lewanika Timothy |
05 August 2026

De Beers Headquaters. PIC MORERI SEJAKGOMO

Batho Ba Metsi gives voice to Okavango people

Laone Choeunyane | 1d ago

BERA, business community engage in electricity tariff review

staff writer | 1d ago

Real court battle over Palapye District Council begins

Tsaone Basimanebotlhe | 1d ago

Koki weaves Botswana’s story into fashion

Goitsemodimo Kaelo | 1d ago

Kearoma toasts 27 years in soul with Zambezi Soul

Laone Choeunyane | 1d ago

KC Sports tournament fills gap in women's football

Kabelo Boranabi | 1d ago

TAFIC, Rollers face stern test in Tati River cup

Boitumelo Khutsafalo | 1d ago

Unprecedent clash: One day, two meetings

Mqondisi Dube | 1d ago

Public servants deserve better than union infighting

‘The strongest bond of human sympathy outside the family relation should be one uniting working people of all nations and tongues and kindreds’.- Abraham LincolnUntil then, the Council’s operations remain suspended, delaying critical decisions affecting thousands of public sector employees.The current standoff is between the Manual Workers Union on one side and the Six Cooperating Trade Unions, namely BONU, BOPEU, BTU, BDU, BOSETU and...

Mmegi Editor | 31 July 2026

About us

Mmegi is the leading independent source of breaking news, latest news, current
affairs, Politics, Business, Sport, debates, analysis, and entertainment news in Botswana.