Higher interest rates drive bank customer complaints

Peacekeeper: Maotwanyane investigates bank customers’ complaints against banks
Peacekeeper: Maotwanyane investigates bank customers’ complaints against banks

The sharp increase in interest rates last year, as the central bank fought against inflation, not only put pressure on borrowers but also raised the number of complaints filed by bank customers about their loans.

Data from the Banking Ombudsman has revealed complaints that flooded Gabriel Maotwanyane’s office ranged from customers who defaulted on their loans to those who lost their properties after being retrenched.

The Office of the Banking Ombudsman was established by the Bankers Association of Botswana in 2002 to investigate and mediate customer complaints against commercial banks.

Editor's Comment
Molepolole unrest: Urgent attention on missing person cases

From Jakoba's mysterious disappearance on November 9 to the grim discovery of his remains at Mosinki Lands, a gap in the response mechanisms of the police and village leadership has been laid bare. The community's anger is evident, seen in the attack on Bakang Masole, the man found driving Jakoba's taxi and the main suspect, and the subsequent riot. Residents express discontent, citing a troubling trend of missing persons cases often...

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