mmegi

Higher interest rates drive bank customer complaints

Peacekeeper: Maotwanyane investigates bank customers’ complaints against banks
Peacekeeper: Maotwanyane investigates bank customers’ complaints against banks

The sharp increase in interest rates last year, as the central bank fought against inflation, not only put pressure on borrowers but also raised the number of complaints filed by bank customers about their loans.

Data from the Banking Ombudsman has revealed complaints that flooded Gabriel Maotwanyane’s office ranged from customers who defaulted on their loans to those who lost their properties after being retrenched.

The Office of the Banking Ombudsman was established by the Bankers Association of Botswana in 2002 to investigate and mediate customer complaints against commercial banks.

Editor's Comment
The time is now to relax adoption laws

Over the years, there has been many reports of infants being abandoned by parents. Many factors can contribute to child abandonment, some of which may stem from mental health issues and lack of support, but other reasons may be that one could have made better choices with proper education. Some parents abandon their infants due to financial difficulties and the fear of having to provide for a newborn. Many developed countries have come up with...

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