Higher interest rates drive bank customer complaints
Friday, March 31, 2023 | 320 Views |
Peacekeeper: Maotwanyane investigates bank customers’ complaints against banks
Data from the Banking Ombudsman has revealed complaints that flooded Gabriel Maotwanyane’s office ranged from customers who defaulted on their loans to those who lost their properties after being retrenched.
The Office of the Banking Ombudsman was established by the Bankers Association of Botswana in 2002 to investigate and mediate customer complaints against commercial banks.
That should concern every Motswana. The implications extend far beyond cattle and farmers. Botswana’s beef industry is a critical pillar of the economy, supporting thousands of households and sustaining businesses along the value chain.The loss of access to lucrative export markets has already demonstrated how quickly an animal-health crisis can become an economic crisis.This is, therefore, not the time for complacency, blame, or political...