the monitor

Gambling Authority vows to crack down on operator irregularities

Online betting
Online betting

Local gambling regulator is planning to rein on licensed operators facing consumer complaints of disadvantaging consumers through system blackouts, delayed payouts, poor record keeping and unexplained system interruptions.

The Gambling Authority (GA) crackdown follows a surge in complaints from punters who allege that betting platforms often go offline at critical moments, particularly when consumers attempt to cash out winnings. Others have reported delays that stretch into weeks before payments are processed, with little or no communication from operators.

Acting GA CEO, Moruntshi Kemorwale, said the Authority will no longer tolerate practices that undermine consumer confidence and the integrity of the gambling sector.

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