Faulty gadgets top complaints to BOCRA

In its recently released annual report, BOCRA noted that it received a total of 33 complaints escalated from the regulated entities, compared to 27 in the year to March 2022.

Of these complaints in 2023, faulty gadgets headed the list, with most of these devices being home/office routers and cell phones. The authority also recorded four complaints relating to billing and interconnection. The billing complainants were advised to ensure that they cap their data usage to avoid incurring higher bills, especially for postpaid customers.