Consumer watchdog

'The rules'

First Rule of Business. Never lie to a customer because you WILL eventually be found out.Second Rule of Business.Never have sex with a customer because it will all go wrong and you'll both be FIRED.Third Rule of Business.Never say rude things to your customers about your competitors because it makes you look like an IDIOT.

Those were the rules I was taught when I joined a company I worked for many years ago. I admit that the order of these rules did vary slightly, but that depended on who had just transgressed and was about to be fired. Nevertheless they were strictly enforced, for good reason.

Editor's Comment
Get back what was stolen, and lock the door

That a single private law firm pocketed P6.5 million for just four cases, out of a total P11.1 million paid for 25 matters, reeks of a system that was not merely disorganised but open to abuse.Bayford has taken a welcome first step by telling the Public Accounts Committee the truth. Now he must act decisively to ensure it never happens again and that any money lost to wrongdoing is recovered.The figures are staggering. Whilst ordinary Batswana...

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