Consumer watchdog

'The rules'

First Rule of Business. Never lie to a customer because you WILL eventually be found out.Second Rule of Business.Never have sex with a customer because it will all go wrong and you'll both be FIRED.Third Rule of Business.Never say rude things to your customers about your competitors because it makes you look like an IDIOT.

Those were the rules I was taught when I joined a company I worked for many years ago. I admit that the order of these rules did vary slightly, but that depended on who had just transgressed and was about to be fired. Nevertheless they were strictly enforced, for good reason.

Editor's Comment
Our digital safety is in our hands

That sounds like good news. But the report also warns that this may simply be because our digital economy is still young, not because we are safe. As more people shop, bank and pay online, criminals will follow.We Batswana do not need a report to tell us that danger is real. Many of us have heard of or fallen victim to KYC scams. A caller impersonates your bank or mobile money provider. They say they need to “verify” your account. They ask...

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