BOCRA receives 12 complaints in Q2 of 2015/16

Ten of them were resolved while two are still pending. According to BOCRA deputy director of corporate communications, Aaron Nyelesi the escalated reports were restricted to telecom and value-added network service providers.

Nyelesi said the resolution was made possible by monitoring and enforcing defined metrics with respect to pricing, availability, standards and quality of services and products offered by the regulated service providers.