BOCRA launches consumer centric strategy

Pheko PIC: TSELE TSEBETSAME
Pheko PIC: TSELE TSEBETSAME

The strategic plan, which espouses a vision to have a “connected and informed society”, has adopted a balanced scorecard as a measurement and management system.

Launching the strategy in Gaborone, BOCRA Chief Executive Thari Pheko explained that the strategy, which spans from 2014-2019, identifies six key result areas through which it aims to deliver consumer satisfaction.

He said over the five-year period, BOCRA would focus on universal accessibility to communications services; competitiveness of the sector with a bid to deliver affordability; protection of consumers and efficient management of scarce resources among other key results areas.

Editor's Comment
Women unite for progress

It underscores the indispensable role women play in our society, particularly in building strong households and nurturing families. The recognition of women as the bedrock of our communities is not just a sentiment; it's a call to action for all women to stand together and support each other in their endeavours.The society's aim to instil essential principles and knowledge for national development is crucial. By providing a platform for...

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