Establish The Human Resource Department's Role

When we have that question clearly answered, we will find that the HR function’s placement on the organisational structure enables effective delivery.

You will find that the office is fully resourced, not only with funding and technology (these are just enablers) but with positional power and access to decision makers.  The results will be clearly observed throughout the organisation and easily measured according to the Scorecard. Where we are unclear about the answer to that question, and where, in fact, that question has not been asked, what HR is understood to be in the organisation will be determined by the sheer force of will, or the level of professional drive of whoever sits as HRM. Or Director. And, the results will be based on the attitude of users to that office.