Over the past 30 years in Botswana we have never faltered on a single payment. In the past few years on many occasions you delay sending out bills and disconnect accounts without prior notification. It is through no fault of ours that you lack an adequate billing service and you should have No right to punish your customers for your lack of structures. Maybe internet billing or reminders for those customers with access, may also be considered.
On Monday, we received the June bill (we check mail daily) and the next morning August 26 August I promptly went to your Broadhurst offices to settle. Unfortunately, due to the inefficient systems you have in place, there were at least thirty people in the queue (this should never happen within your large organisation and in these computerised times!). Well, needless to say, I left the office feeling very frustrated to return early the next morning to settle the outstanding bill, which after some more queuing I was able to do.
